We look forward to welcoming you to Jacob’s Pillow. Please use this FAQ as a guide for planning your upcoming visit.

How do I get to the Pillow? 

Jacob’s Pillow is located in the Berkshire Hills of Western Massachusetts in the town of Becket and is within easy driving distance of Boston, New York, Albany, Burlington, and Hartford. To get directions to the Pillow and view local transportation services, visit our Directions and Travel page.

What are your COVID guidelines? 

Before you arrive, please review our Health and Safety Protocols at jacobspillow.org/health. Before you visit Jacob’s Pillow, please refer back to this page and to Jacob’s Pillow email communications for the most up-to-date guidance and policies. If you have purchased tickets for someone else, we ask that you refer them to this Health & Safety page in advance of their visit.

We recognize that safety guidelines and protocols may change on the local, state, and federal levels. We ask for your patience as we adapt our policies in response. Some of our safety guidelines and protocols will not change immediately, and some may not change.

Where can I find a complete list of events? 

Events can be found on our website. 

How are tickets different this year compared to previous years?

For 2024 outdoor performances, tickets are sold as ‘Rain or Shine’ or ‘Shine Only’ tickets. During multi-night engagements on the Henry J. Leir Stage tickets are sold at a flat rate of $50 (for Rain or Shine) or $40 (Shine Only). For one-night-only performances, Rain or Shine tickets are available at a flat rate of $35, Shine Only tickets are sold as Choose What You Pay tickets with a suggested price of $25 and a minimum ticket price of $5 plus fees.

How will I receive my tickets? 

Tickets are available as either hard-copy tickets—available for pick-up at the Jacob’s Pillow Box Office window—or as e-tickets. To use e-tickets, please bring a mobile device on your visit to Jacob’s Pillow, and present the QR code from your ticket order at the entrance to the venue.

Jacob’s Pillow will begin to distribute all e-tickets purchased before the first show on June 26th. Upon completing your order, please retain your emailed receipt for your reference, and expect to receive your Jacob’s Pillow e-tickets via email. If you prefer to pick up hard copies of your tickets at the Box Office, you may do so during Box Office hours beginning June 26th. 

Jacob’s Pillow does not offer print-at-home tickets, nor do we offer mailed tickets. Printed e-tickets will not be valid for entry.

Can I exchange my tickets?

Exchanges are available based only on availability. There is a $5 per order exchange fee prior to a performance. Package holders to 6+ performances and Jacob’s Pillow Members receive free exchanges up to 48 hours prior to a show. Tickets may be exchanged between venues for the value of the higher priced ticket; differences in ticket prices cannot be refunded. We cannot guarantee comparable seating.

I’m attending a performance at the Henry J. Leir Stage. What happens in inclement weather?

Jacob’s Pillow occasionally must issue a day-of cancellation of an outdoor performance due to inclement weather, such as current or impending rain, high heat, or air quality concerns. In the event of inclement weather on the date of an outdoor performance, all ticket holders who have purchased a Rain or Shine ticket will be accommodated indoors in an alternate venue with limited capacity at Jacob’s Pillow, at the scheduled showtime. A limited number of Rain or Shine tickets are available for each performance, and may sell out sooner than other ticket types. 

All other ticket types are considered “Shine Only” and in case of inclement weather will have their funds moved on-account. These funds can then be used to purchase a future ticket, donate the ticket back to Jacob’s Pillow as a tax deductible donation, or request a refund. On account funds will expire December 31, 2024 and be converted to a tax deductible donation unless otherwise specified.

What is the Welcome Center?

The Warren Davis Welcome Center stands next to the Ted Shawn Theatre at the center of the Jacob’s Pillow campus, and is open daily throughout the summer as a meeting point and community resource for individuals and groups. Explore the history, land acknowledgement, and mission of Jacob’s Pillow, and engage with updates from community partners. Discover how to experience the Festival: performances by world-class artists, classes, exhibits, parties, programs in The School at Jacob’s Pillow, talks, and workshop–in Becket and across the Berkshires. The Welcome Center was renamed in 2021 in honor of Warren Davis, the African-American craftsman and businessman born in 1884 who selected and hand-hewed the five spruce and pine timber trusses spanning the length of the Ted Shawn Theatre.

What is the Henry J. Leir Stage?

The Henry J. Leir Stage is the official name of the Pillow’s beloved outdoor stage, where the Inside/Out Performance Series has traditionally been held. For more information on our stages, visit here.

Are photo and video allowed at performances?

Jacob’s Pillow enforces a strict policy of no audience photography or videography in the performance venues or during performances. This policy applies to the outdoor Henry J. Leir Stage and to all outdoor performances, in addition to indoor performances.

Can visitors bring dogs to Jacob’s Pillow?

Jacob’s Pillow allows leashed dogs and pets in outdoor spaces on our campus. Only leashed service animals are permitted inside buildings and performance venues at Jacob’s Pillow—including the Ted Shawn Theatre, the Perles Family Studio, Blake’s Barn, and the outdoor Henry J. Leir Stage. Additionally, only leashed service animals are permitted in our restaurant and dining areas, and in our restrooms. Under titles II and III of the Americans with Disabilities Act (ADA), a service animal is a dog that is individually trained to do work or perform tasks for a person with a disability.

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About the Ted Shawn Theatre Renovation:

What parts of the Ted Shawn Theatre did you renovate?

The renovation was focused on the stage house (where the dancers perform) and the infrastructure for the stage and backstage, including new support beams for the theater. Additional ADA locations and access spots were created for the seating area. An air cooling system was integrated and the height of the stage was adjusted to improve sightlines for the audience. The actual seating in the orchestra and the mezzanine were not changed in this renovation. 

Does the Ted Shawn Theatre have an air filtering system?

Yes, we do, we have a ventilation system. The system turns air 12-13 times per hour and uses Merv13 filters.

What is an air cooling system? Is it the same as Air Conditioning? 

The Ted Shawn Theatre is a historic building that is now equipped with a new air cooling system that uses ice and ventilation to circulate cool air through the building and is the green standard in eco-friendly technology. It’s different from air conditioning which is not so eco-friendly, and cannot be implemented in the building because it is not sealed to the outside elements.

Where are the paintings that used to hang in the Shawn?

Those portraits are now located in Blake’s Barn. We have come to see these portraits as artifacts of the history of Jacob’s Pillow; which flanked the Ted Shawn Theatre stage for many years.  As an institution that is committed to preservation and education, we have made the decision to present them in a dedicated space where our history is contextualized. Above all, we seek to create inclusive environments at The Pillow, where staff, members of our audience attending performances, or any artist whom we hope to have perform in the Ted Shawn Theatre will not feel excluded or alienated by the presence of the portraits on either side of the proscenium. 

Our hope moving forward is that we have found a place for them to be displayed where our community can engage with the paintings up close and are invited to have honest and challenging discussions around where we have been and where we are going as a legacy institution supported by the Archives staff. As we continue to learn on this journey of understanding our past to make a better future, we welcome a continued open dialogue around our choices and responsibilities.

What is the meaning behind the painting of Ted Shawn dressed as a Native American hanging in Blake’s Barn?

The portrait of Ted Shawn depicts him in a pose from the “Hopi Indian Eagle Dance” section of his 1923 work Feather of the Dawn and was painted by Albert Herter in 1925. It was first displayed in the Pillow’s Ted Shawn Theatre in the late 1940s. Shawn’s dance was informed by first-person research, though we have no information about whether or not the Hopi people Shawn researched gave consent for him to incorporate their dance into his performance.

Although Ted Shawn was an opponent of the criminalization, suppression, and erasure of Native ritual practice, which was being actively pursued by the US government at the time, this in itself does not remove the harm that may be felt by those receiving this image in the present and the truth of those uncomfortable or offended by seeing images of white privileged artists appropriating the dress and dances of cultures not their own.

Following the presentation and display of this portrait, as well as the one of Ruth St. Denis in the exhibition “Dance We Must” at the Williams College Museum of Art in 2018 and in Blake’s Barn in 2019, a decision was made after many documented listening sessions with members of our Pillow community including artists, alumni, patrons, and staff to relocate them into the new Special Collections Room in 2021 where they could be presented alongside those perspectives in a place designed for cultural engagement and dialogue about who we are and where we are going.

What is happening in the painting of Ruth St. Denis?

The portrait of Ruth St. Denis shows her in her popular solo Kuan Yin, which was first performed in 1919. Ruth St. Denis claimed that she had one central message: the expression of God through the dance.  

In Kuan Yin, St. Denis is embodying Guanyin (also written as Guan Yin or Kuan Yin), the  Buddhist Bodhisattva of compassion, mercy, and kindness. Kuan Yin was one of the first Denishawn dances to be inspired by sculpture, and there was very little movement—largely concentrating on subtle repositioning of her hands, while it both began and ended in complete stillness. 

Although St. Denis and Shawn both use visual art and dances of other cultures as inspiration for their own, we acknowledge that there is a deep and painful history of cultural appropriation that can affect many when they take in these paintings.