Box Office

Buying Tickets

• Online: Secure your seats anytime on our website. Links to buy tickets are available on event pages, found on our calendar.
• Phone: Call our box office team during operating hours (when available).
• On-Site: Visit us at Jacob’s Pillow during the Festival season.

Tickets for the 2025 Festival will be available for Members at certain levels beginning March 3, 2025, and general on-sale to the public will begin April 10, 2025.

Learn more about membership here, or explore Festival events here.

All Sales Final

Jacob’s Pillow does not provide refunds. Programs, casting, and pricing are subject to change without notice. If you are unable to attend, please consider converting your Festival tickets into a tax-deductible donation. Ticket donations are appreciated and support the non-profit programs of Jacob’s Pillow. Tax-deductible receipts are issued. Ticket re-sale on Jacob’s Pillow grounds is strictly prohibited.

True Tickets

For Festival 2025, Jacob’s Pillow is introducing True Tickets, a secure and convenient digital ticketing system. With True Tickets, you can easily access and share your tickets while enjoying a seamless check-in process.

One of the biggest benefits of True Tickets is easy and secure ticket sharing. Whether you’re attending a performance with friends or giving a ticket to someone else, True Tickets allows you to digitally transfer individual tickets while ensuring they remain valid and secure. No more emailing PDFs or worrying about lost tickets—simply send a ticket to your guest through the platform, and they’ll receive a verified digital pass.

Learn More

Fees

The box office policies for the 2025 Festival season include specific fees associated with ticket purchases. There is a standard $2.50 transaction fee applied per order for any showing, event, or party within the Festival season. There are additional venue-specific processing fees for certain showings:

• Ted Shawn Theatre and Doris Duke Theatre: $5.00 per ticket
• Henry J. Leir Stage: $3.00 per ticket

In an effort to promote financial inclusivity, fees may be waived at the box office on a case-by-case basis, subject to manager approval.

In addition to covering administrative expenses, a portion of the proceeds from these ticket fees goes towards supporting The Pillow’s National Historic Landmark grounds and buildings. By attending events and purchasing tickets, patrons contribute to the preservation and maintenance of this historic site, ensuring its continued availability for future generations to enjoy. This dual purpose of ticket fees serves not only to facilitate the smooth operation of the Festival season but also to contribute to the sustainability and stewardship of The Pillow’s cultural and architectural heritage.

Ticket Delivery

• E-Tickets: Sent via email starting in May. Printed e-tickets are not valid for entry.
• Physical Tickets: Available for pickup at the Box Office beginning June 24.

Exchanges

Exchanges are available based only on availability. There is a $5 per order exchange fee prior to a performance. Package holders to 6+ performances and Jacob’s Pillow Members receive free exchanges up to 48 hours prior to a show. Tickets may be exchanged between venues for the value of the higher priced ticket; differences in ticket prices cannot be refunded. We cannot guarantee comparable seating.

Ticket Vouchers

Jacob’s Pillow ticket vouchers can be obtained by emailing [email protected], and can be used towards ticket purchases. Our box office staff will be able to facilitate a digital ticket voucher that is valid through the end of the calendar year of which it is purchased.

Jacob’s Pillow is committed to providing an inclusive experience for all guests.

• Wheelchair-accessible seating available at all venues.
• Assistive listening devices upon request.
• Golf cart transportation around campus.
• Service animals are welcome.

For more accessibility details, visit our Accessibility Page.

Late Seating

Admitted at the discretion of the House Manager. Entry may not be possible once the performance begins.

Seating Options

Accessible seating is available at all venues. Contact the Box Office in advance for accommodations.

Programming Updates

All programming, pricing, and casting is subject to change.

Jacob’s Pillow occasionally must issue a day-of cancellation of an outdoor performance due to inclement weather, such as current or impending rain, high heat, or air quality concerns. In the event of inclement weather on the date of an outdoor performance, all ticket holders who have purchased a Rain or Shine ticket will be accommodated indoors in an alternate venue with limited capacity at Jacob’s Pillow, at the scheduled showtime. A limited number of Rain or Shine tickets are available for each performance, and may sell out sooner than other ticket types.

All other ticket types are considered “Shine Only” and in case of inclement weather will have their funds moved on-account. These funds can then be used to purchase a future ticket, donate the ticket back to Jacob’s Pillow as a tax deductible donation, or request a refund. On-account funds will expire December 31, 2025 and will be converted to a tax deductible donation unless otherwise specified.