How can I stream online performances? 

Throughout the year, Jacob’s Pillow Live offers free livestream Festival performances and Encore Streams. To register for livestreams during the Festival and Encore Streams in the Fall, Winter, and Spring, or to learn more about Jacob’s Pillow Live, visit jacobspillow.org/live.

Do I need an account to watch content?

An account is not required to watch the free content available on watch.jacobspillow.org, but an account is required to register for Encore Streams in the Fall, Winter, and Spring. Click here to create an account, or click here to sign in to an existing account.

How long are online performances available?

Livestream performances are only available online during the live event. Encore Streams are available for 24 hours in the Summer and three weeks in the Fall, Winter, and Spring.

How will I be notified for my digital stream?

If you register prior to the live event, you will receive an access link the day of the performance. Should you register at any point after this, you will receive the link in your confirmation email.

Can I view the video full-screen? 

Yes! Turn on full-screen view by clicking the full-screen icon in the lower-right corner of the video player. You can return to a smaller-screen view by clicking the same lower-right icon while in full-screen view.

Can I cast a video on my TV?

Yes, you can watch our digital streams on your home television by casting video from your phone or computer to your streaming device. If your device is set up for casting or Airplay, a casting icon in the player will appear on the lower right-hand side.

Need help setting yours up? Check out the following websites from a few popular streaming devices for additional help:

• How to AirPlay to Apple your Apple TV or AirPlay 2 compatible smart TV
• How to use AirPlay on your Roku device
• How to cast a video to your Roku device
• How to use Chromecast to cast a video to your TV

Please note that we are unable to provide customer service or technical support for TV streaming.

Why am I having trouble hearing the video? 

Check both the volume level on your computer or device as well as the volume setting in the lower-right corner of the video player. Also, check that your computer or device has not accidentally paired with an unused Bluetooth speaker or headset in your home. If you intend to play audio via Bluetooth, check that your speaker or headset has paired successfully with your computer or device, resetting the connection if needed.

Why is my video grainy? 

Video quality adjusts automatically to the speed of your internet connection. If you continue to experience grainy or low-quality video playback, your internet connection may be unstable or may have been interrupted. Try refreshing your browser, and keep other streaming content to a minimum in any open tabs and apps. If the issue persists, try a different device, restart your router, or check your ISP speed here.

Which browser should I use to have the best viewing experience?

If you’re streaming on a Windows computer, we recommend using the latest versions of Chrome or Edge. For Mac users, we recommend using the latest versions of Chrome or Safari.

Can I download a performance and watch it offline?

No, to watch our on demand content, you will need a continuous internet connection. Our content is streamed via the internet, not downloaded to your device.

Why am I having trouble accessing the live performance?

For any additional questions, or if you are experiencing difficulty accessing the live stream, please email our Box Office at boxoffice@jacobspillow.org.