True Tickets is a secure digital ticketing system that makes accessing and sharing tickets easier and safer. It helps eliminate fraud, reduces wait times, and ensures a smooth entry experience.

To enhance security, streamline ticket access, and prevent lost or duplicated tickets. It also allows for easy ticket transfers and a seamless check-in process.

After purchasing, you’ll receive an email with a link to access your digital tickets through True Tickets. You can open them on your phone—no app download required.

No, all tickets must be accessed digitally. If you need help, contact the Box Office for assistance.

Yes! You can securely transfer tickets to friends or family by following the instructions in your True Tickets email. Each person will receive their own unique ticket.

First, check your email and spam folder for the ticket link. If you still can’t find them, contact the Box Office at [email protected] or by calling 413.243.0745, and we’ll assist you.

Yes, you’ll need a True Tickets account to manage your tickets. Creating an account is quick and helps ensure secure ticket access and transfers.

We recommend opening your tickets before arrival to avoid any connectivity issues. You can also save a screenshot or add them to your digital wallet.

Standard Jacob’s Pillow ticket policies apply. Exchanges and refunds depend on the event and ticket type. Check our Box Office Policies page or contact the Box Office for details.

Yes, True Tickets will be used for all ticketed performances during the Festival, including shows at the new Doris Duke Theatre.

For additional details, visit www.TrueTickets.com. If you have any other questions, our Box Office team is happy to help!